ITIL Intermediate Service Operation (SO)



  • 180 days Online Course access
  • Online Study Material (Study Guides, Chapter Tests, Terms and Concepts)
  • Two (2) Official Practice Question Papers, with answers
  • High Quality Videos reviewing concepts
  • 27 PMI PDUs


Product Description

This course provides self paced online study material to prepare for your ITIL Intermediate SO® Exam. The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them. – Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management and the various Functions (Service Desk, Technical Management, IT Operations Management and Applications Management).